Power Consumption: 9.6W

Entryway Dimensions: 10.7" x 10.7"

Inner Space Capacity: 60 liters

Litter Box Volume: 5L

Waste Bin Volume: 6L

Overall Height: 22.83 inches

Front Width: 23.62 inches

Back Width: 29 inches

Footprint: 23.62" x 29"

Yes, the Elspet self-cleaning
litter box is highly suitable for multi-cat households. Its advanced
self-cleaning function ensures the box is cleaned after each use, maintaining a
pristine environment for every cat. This prevents issues where subsequent cats
might avoid the box due to it being dirty from a previous use. Additionally,
the Elspet app can track and record the usage of multiple cats, offering
insights into their bathroom habits and ensuring optimal litter box management.
Moreover, the spacious design of the Elspet litter box accommodates multiple
cats comfortably, reducing the likelihood of territorial disputes and
encouraging regular use.

The Elspet self-cleaning litter
box works well with most clumping or scoopable litters. It does not require a
specific brand and is compatible with mixed cat litter or bentonite litter.
However, it is not suitable for non-clumping, loose-clumping, newspaper-based,
mud sand, wood-based pellets, or crystal litters. For optimal performance, it's
recommended to avoid these types and use high-quality clumping litters.

The Elspet self-cleaning litter
box operates at a noise level of approximately 50 decibels, which is comparable
to a quiet conversation. Additionally, it features a sleep mode that can be
activated via the app or the control panel on the litter box. This ensures
minimal noise disruption during night-time or quiet hours, making it suitable for
use in various living environments.

The Elspet self-cleaning litter
box uses laser and infrared sensor technology to detect when your cat enters
and exits, ensuring safe operation without a specific weight limit due to these
advanced sensors. However, it is designed to comfortably accommodate cats up to
25 pounds (approximately 11 kilograms). The spacious 60-liter capacity
provides ample room for larger cats, making it suitable for various cat sizes.

No，We do not recommend that kittens or cats weighing 3.3 pounds or less, or with a shoulder height under 5 inches, use the litter box in unattended automatic mode. Their low weight may not activate the cat sensor. Cats must weigh at least 5 pounds before using the litter box in automatic mode.

The Elspet self-cleaning litter
box is highly effective in controlling odors. It features a sealed waste drawer
that contains smells, and the built-in UV light helps to sanitize the box and
reduce odor-causing bacteria. The self-cleaning mechanism ensures that waste is
promptly removed after each use, preventing odors from lingering. This combination
of features keeps the litter box and surrounding area smelling fresh and clean.

Yes, the cleaning cycle of the
Elspet self-cleaning litter box can be customized. Using the Elspet app, you
can set the timing and frequency of the cleaning cycles to fit your cat's usage
patterns and your preferences. Additionally, you can manually activate the
cleaning cycle whenever needed through the app or the control panel on the
litter box.

Each cleaning cycle of the Elspet
self-cleaning litter box takes approximately 3 minutes to complete. This
efficient cycle quickly removes waste, ensuring the litter box is clean and
ready for the next use without causing significant disruption. The rapid
cleaning process helps maintain a fresh and hygienic environment for your cat.

The Elspet self-cleaning litter box can hold up to 5 liters of litter at once. This capacity ensures that there is enough litter for multiple uses before needing to be refilled, providing convenience and maintaining a clean environment for your cat.

The frequency of refilling the litter in the Elspet self-cleaning litter box depends on the number of cats and their usage. Typically, for a single cat, you should check and refill the litter weekly. For households with multiple cats, more frequent checks may be necessary. The Elspet app also provides real-time monitoring of litter levels, notifying you when it’s time to add more, ensuring optimal performance and cleanliness.

The Elspet self-cleaning litter box is suitable for senior cats due to its thoughtful design, which includes a small step to facilitate easy entry and exit. This design consideration helps older cats who might have difficulty climbing into traditional litter boxes. The spacious interior allows for comfortable movement, and the quiet self-cleaning mechanism ensures a stress-free experience. Additionally, the customizable cleaning schedule via the Elspet app ensures the box remains clean and hygienic, catering to the needs of senior cats.

The UV light feature in the Elspet self-cleaning litter box enhances hygiene by sterilizing the interior after each cleaning cycle. The UV light kills bacteria, viruses, and other pathogens that can cause odors and infections, ensuring a cleaner and more sanitary environment for your cat. This advanced sterilization process helps maintain a fresh and hygienic litter box, reducing the risk of bacterial growth and promoting overall health for your pet.

Yes, the Elspet self-cleaning litter box is safe for use around children and other pets. It features laser and infrared sensors to detect when a cat is inside, preventing the self-cleaning mechanism from operating during use. The box's design includes smooth edges and non-toxic materials, ensuring it poses no harm to curious children or other pets. Additionally, the waste drawer is sealed to contain odors and prevent spills, further enhancing safety and hygiene in your home.

The Elspet self-cleaning litter
box is designed with safety in mind, minimizing risks associated with the
self-cleaning mechanism. It uses laser and infrared sensors to detect when a
cat is inside, preventing the cleaning cycle from starting while the cat is
present. Additionally, if a cat enters during the cleaning cycle, the mechanism
will automatically stop. The components are enclosed to prevent accidental
contact, ensuring a safe environment for both pets and owners.

No, the self-cleaning process does not start when the cat is inside. The Elspet self-cleaning litter box uses laser and infrared sensors to detect the presence of a cat. The cleaning cycle is automatically paused if a cat is inside the box or enters during the cycle, ensuring the safety and comfort of your pet. The cleaning process only resumes once the cat has exited the litter box.

If the WiFi connection is lost, the Elspet self-cleaning litter box will continue to function in its default automatic cleaning mode. However, you will temporarily lose the ability to control or monitor the litter box remotely via the app. Once the WiFi connection is restored, the litter box will reconnect to the app, and you will regain full access to all remote monitoring and customization features.

Yes, you can monitor the Elspet self-cleaning litter box usage remotely via the Elspet app. The app provides real-time updates and notifications about your cat's usage, litter levels, and cleaning cycles. This allows you to keep track of the litter box's status and manage its functions from anywhere, ensuring a clean and comfortable environment for your cat even when you are not at home.

The Elspet app offers several features to enhance your experience with the self-cleaning litter box:

• Remote Monitoring: Track litter box usage and receive notifications.
• Customizable Cleaning Cycles: Schedule cleaning times to suit your needs.
• Litter Level Monitoring: Get alerts when it’s time to refill the litter.
• Sleep Mode Activation: Enable quiet operation during specific hours.
• Activity Logs: View detailed records of your cat's bathroom habits.
  

Yes, multiple users can connect to the same Elspet self-cleaning litter box via the app. This feature allows different family members or caregivers to monitor and manage the litter box remotely. Each user can have access to real-time updates, notifications, and the ability to customize settings, ensuring that the litter box remains clean and well-maintained regardless of who is checking it.

The Elspet app is compatible with both iOS and Android devices.

The self-cleaning mechanism handles most of the cleaning automatically, reducing the need for manual scooping. And you only need to regularly replace the waste collection bag.

Regular maintenance for the Elspet self-cleaning litter box is simple and infrequent. You should replace the waste collection bag weekly or as needed. Additionally, perform a thorough cleaning of the litter box and its components once a month to ensure optimal performance and hygiene. The Elspet app can also provide reminders and alerts for maintenance tasks to help you keep the litter box in top condition.

In the event of a power outage, the Elspet self-cleaning litter box will temporarily stop its automatic functions. You do not need to take any immediate action. Once power is restored, the litter box will resume its normal operation. If your cat uses the box during the outage, you may need to manually clean it to ensure hygiene. To prevent interruptions, you can also consider using a backup power supply.

The Elspet self-cleaning litter box comes with a one-year warranty. This warranty covers any defects in materials and workmanship under normal use. If you experience any issues with your litter box within this period, please contact our customer service team for assistance. For more details, please refer to the warranty policy included in your user manual or visit our warranty page.

Yes, you can return the Elspet self-cleaning litter box if your cat doesn’t use it. We offer a 90-Day In-home Trial service. If you are not satisfied with the product within the first 90 days, you can return it for a refund. Please ensure the product is in its original condition and packaging. To initiate a return, contact our customer service team for assistance. For more details, please refer to the return and warranty policy page.

1. Place the Litter Box: Set up the Elspet litter box in the same location as the old one to make the transition easier.
2. Add Familiar Litter: Mix some of the old litter with the new litter in the Elspet box to provide a familiar scent.
3. Encourage Exploration: Allow your cat to explore the new litter box while it is powered off. Use treats or catnip to attract your cat to the box.
4. Demonstrate Usage: Gently place your cat in the litter box a few times to help it understand this is the new bathroom spot.
5. Gradual Introduction: If your cat seems hesitant, leave both the old and new litter boxes available and gradually reduce the cleanliness of the old box to encourage using the new one.
6. Activate the Litter Box: Once your cat starts using the new box, activate the self-cleaning feature and monitor your cat’s response.
For more detailed instructions, please refer to the user manual included with your Elspet litter box or visit our manual download page. You can also check our blog for additional tips and guidance on helping your cat adapt to the new litter box.

If your cat is hesitant to use the Elspet self-cleaning litter box despite trying the recommended methods, you can take advantage of our 90-Day In-home Trial and return it for a full refund. Please contact our customer service team for assistance with the return process. For more details, refer to our return and warranty policy.

The frequency of replacing the litter in the Elspet self-cleaning litter box depends on the number of cats and their usage. Generally, for a single cat, it is recommended to replace the litter every two to four weeks. For households with multiple cats, more frequent replacements may be necessary. The Elspet app provides real-time monitoring and notifications for litter levels, helping you know when it's time to add or replace the litter to maintain optimal hygiene.

If your cat is inside the Elspet self-cleaning litter box during a self-cleaning cycle, the box's laser and infrared sensors will detect your cat's presence and automatically pause the cleaning process. The self-cleaning mechanism will only resume once your cat has safely exited the litter box, ensuring the safety and comfort of your pet at all times.

Yes, the Elspet self-cleaning litter box can be used safely around other pets, such as dogs. The litter box is designed with safety features, including a sealed waste drawer and secure construction, to prevent access by other pets. Additionally, the self-cleaning mechanism is enclosed and only activates when it detects a cat, ensuring that other pets are not at risk of interfering with the operation or being harmed.

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Once your Elspet self-cleaning litter box has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website. Additionally, you can log into your account on our website to view your order status and tracking information.

To modify or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will be able to assist you with changes or cancellations. Once the order has been shipped, modifications or cancellations may not be possible, but you can still take advantage of our return policy after receiving the item. For assistance, reach out to our customer service team via email or phone.

If you encounter any issues during checkout, please contact our customer service team for assistance. Our team is available to help resolve any problems and ensure your order is processed smoothly. You can reach us via email or phone for prompt support.

If you receive a defective product, please contact our customer service team immediately. Provide details about the defect and your order number. Our team will assist you in resolving the issue, which may include troubleshooting, arranging for a replacement, or processing a return and refund. We strive to ensure you are fully satisfied with your purchase.

After placing your order, you will receive a confirmation email with your order details. This email serves as a confirmation that your order was successful. You can also log into your account on our website to view your order status. If you do not receive a confirmation email or see your order in your account, please contact our customer service team for assistance.

Orders are typically processed within 1-3 business days before shipping.

To change your order after it has been placed, please contact our customer service team as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request. However, if the order has already been shipped, it cannot be changed.

Orders can only be canceled before they have been processed and shipped. To cancel your order, please contact our customer service team as soon as possible after placing the order. Once the order has been processed and shipped, it can no longer be canceled.

You will not be charged a fee for canceling your order, provided it is canceled before it has been processed and shipped.

We offer free shipping on products like the Elspet self-cleaning litter box and cat litter. For accessories and other items, shipping fees may apply based on the actual situation.

Typically, orders are delivered within 2-5 business days after processing. For more precise delivery estimates, please check the shipping details at checkout or contact our customer service team.

Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. For more information on available shipping options and associated costs, please refer to our shipping policy on the website or contact our customer service team for assistance.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website. Additionally, you can log into your account on our website to view your order status and tracking information.

To change the shipping address after placing an order, please contact our customer service team as soon as possible. If the order has not yet been processed or shipped, we will update the shipping address for you. Once the order has been shipped, changes to the shipping address are not possible.

To download and install the Elspet app, simply search for "Elspet" in the Apple App Store for iOS devices or the Google Play Store for Android devices. Then, download and install the app.

To connect the Elspet litter box to the app:

1. Download and install the Elspet app from the Apple App Store or Google Play Store.
2. Follow the in-app instructions to add a new device.
3. Ensure your phone is connected to a 2.4GHz WiFi network.
4. Press the WiFi button on the litter box to activate pairing mode.
5. Select the Elspet litter box from the app’s device list and follow the prompts to complete the setup.
   

The Elspet app offers several features to enhance your experience with the self-cleaning litter box:

• Remote Monitoring: Track litter box usage and receive notifications.
• Customizable Cleaning Cycles: Schedule cleaning times to suit your needs.
• Litter Level Monitoring: Get alerts when it’s time to refill the litter.
• Sleep Mode Activation: Enable quiet operation during specific hours.
• Activity Logs: View detailed records of your cat's bathroom habits.
• Device Sharing: Allow multiple users to manage the same litter box.
  

Yes, the Elspet self-cleaning litter box can operate without the app. While the app provides additional features and remote control, the litter box itself has built-in controls for basic functions such as starting the cleaning cycle and turning on sleep mode.

Yes, multiple users can connect to the same Elspet self-cleaning litter box via the app. This feature allows different family members or caregivers to monitor and manage the litter box remotely. Each user can have access to real-time updates, notifications, and the ability to customize settings, ensuring that the litter box remains clean and well-maintained regardless of who is checking it.

1. Unpack the Box: Remove all components from the packaging.
2. Install the Pedal: Attach the pedal to its corresponding position.
3. Connect the Power Supply: Plug in the power cord to the litter box and then to a power outlet.
4. Add Litter: Fill the litter box with the recommended type and amount of litter.
5. Download and Connect the App: Download the Elspet app and follow the instructions to connect the litter box to your Wi-Fi network.

For a detailed visual guide, please refer to our unpacking and setup video.

Yes, there are specific requirements for installing the Elspet self-cleaning litter box:

1. Flat and Solid Surface: Place the litter box on a flat and stable surface to ensure accurate sensor function.
2. Power Source: Ensure the litter box is near a power outlet.
3. Avoid Direct Sunlight: Keep the litter box away from direct sunlight and open flames.

For detailed instructions, please refer to the user manual or visit our manual download page.

If you encounter issues during setup, please contact our customer service team for assistance. We can provide guidance and troubleshooting to help resolve any problems you may experience.

Yes, there is a video guide for installing the Elspet self-cleaning litter box. You can watch the unpacking and setup video on our YouTube channel for detailed, step-by-step instructions.

To ensure the Elspet self-cleaning litter box is functioning correctly after setup:

1. Power On: Make sure the litter box is plugged in and turned on.
2. Run a Cleaning Cycle: Activate a cleaning cycle using the control panel or the Elspet app.
3. Check Sensors: Verify that the sensors are working by observing if the cleaning cycle pauses when your cat enters.
4. Monitor via App: Use the Elspet app to monitor the litter box status and receive notifications.

To cancel an order before it has been shipped, please contact our customer service team as soon as possible after placing the order. Provide your order number and request the cancellation. If the order has not yet been processed or shipped, we will cancel it and issue a refund. You can reach our customer service team via email or phone for prompt assistance.

Refunds are typically processed within 1-3 business days.

Elspet offers a 90-day return policy for our products. If you are not satisfied with your purchase, you can return it within 90 days of receipt for a full refund. The product must be in its original condition and packaging. To initiate a return, please contact our customer service team for instructions. For more details, refer to our return and warranty policy.

To initiate a return or exchange, please ensure your request meets our return policy criteria, then contact our customer service team for assistance. They will guide you through the process. For more details, refer to our return and warranty policy.

The Elspet self-cleaning litter box comes with a one-year warranty that covers defects in materials and workmanship under normal use. If you experience any issues within this period, our warranty covers repair or replacement of the litter box. For more details on what is included in the warranty coverage, please refer to our return and warranty policy or contact our customer service team.

Yes, you can return the Elspet self-cleaning litter box if your cat doesn’t use it. We offer a 90-Day In-home Trial service. If you are not satisfied with the product within the first 90 days, you can return it for a full refund. Please ensure the product is in its original condition and packaging. To initiate a return, contact our customer service team for assistance.

To return or exchange a product, it must be in its original condition and packaging. Returns and exchanges must be initiated within 90 days of receipt.