SHIPPING POLICY

Shipping Area：

Product name Shipping area Free shipping area  Special charge area

Cat Litter Box

 USA, Canada, UK, Japan, Australia, EU countries, Alaska, United Arab Emirates, Saudi Arabia, Mexico, Kuwait, New Zealand USA, Canada, UK, Japan, Australia, EU countries Alaska, United Arab Emirates, Saudi Arabia, Mexico, Kuwait($180 shipping fee charged); New Zealand($150 shipping fee charged); 

Other products

 Worldwide  Worldwide  None

 

The following addresses cannot be delivered: Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe.

 

Processing Time:

All orders are typically processed within 1-3 business days. Orders are not dispatched on weekends or holidays. In case of a high volume of orders, shipments might experience a delay of a few days. Kindly allow for extra transit days for delivery. If there be a significant delay in shipping your order, we will promptly get in touch with you via email or telephone.


Shipping Time & Method:

  • Free Shipping( except for the cat litter box) : This option typically takes 5 to 7 business days for delivery. There are no additional charges for this standard shipping method.

  • Fast Shipping: With this option, your order will be delivered within 4 to 6 business days. There is a fee of $5.99 associated with choosing this faster shipping method.

  • Shipping Method：FedEx/USPS/UPS/DHL/Swiship/YunExpress/Other carriers

Note:

These timeframes are estimates for delivery. Occasionally, delays may occur due to the shipping carrier or international customs procedures.


Customs, Duties and Taxes: 

elspet.com holds no responsibility for any customs duties or taxes applied to your order. Any charges incurred during or after shipping are the sole responsibility of the customer. This includes tariffs, taxes, and any similar fees.


Our Guarantee：


Insured Worldwide Shipping: Each order includes real-time tracking details.

Safe: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

Customer Support: We have a team of live reps ready to help and answer any questions. Business time: 09:00am--06:00pm (Monday-Friday)